1. Introduction

Welcome to AS Crocker Mart. By shopping with us (in-store or online) you agree to the policies listed on this page. These policies help ensure a fair, safe and reliable shopping experience for everyone.

2. Return & Exchange Policy

Eligibility for Returns

We accept returns or exchanges when all of the following are true:

• Product is unused, unopened, and in its original packaging.
• You have a valid receipt or proof of purchase.
• Return is made within 7 days of purchase.

Non-Returnable Items

For safety and hygiene, the following cannot be returned:

• Fresh food (fruits, vegetables, meat, dairy)
• Frozen items
• Bakery products
• Opened or partially used grocery items
• Personal care & hygiene products
• Clearance or final-sale items

Exchange Only

If a product is defective, damaged, or expired at purchase time, we will offer an exchange for the same product. Please bring the product and receipt to the store for inspection.

3. Refund Policy

Refunds are processed in limited situations such as:

• Duplicate payment
• Order cancelled because product became unavailable after purchase
• Other cases approved by management

Method: Refunds will be issued to the original payment method. Processing time may take 3–7 business days depending on the payment provider.

4. Order & Delivery Policy

Placing an Order

Orders can be placed via our website, WhatsApp, or in-store. Orders are processed after confirmation from our team.

Delivery

• Delivery areas and charges vary by location.
• Delivery time depends on traffic, weather and order volume.
• If we cannot deliver an item, we will contact you to offer a replacement or refund.

Order Cancellation

You may cancel orders before dispatch. Once an order is dispatched it cannot be cancelled.

5. Pricing & Product Availability

Prices are subject to change without notice. Availability depends on stock — if an item becomes unavailable after you order, we will reach out with replacement options or a refund.

6. Privacy & Data Policy

We respect your privacy. We collect basic information (name, phone, address, email) only to:

• Process and deliver orders
• Provide customer support

We do not sell your personal information to third-party marketers. We may share data with trusted service providers (payment gateways, delivery partners) to fulfil orders.

7. Store Conduct Policy

To ensure a safe and pleasant environment:

• Abusive language or aggressive behavior is not tolerated.
• CCTV surveillance is active for safety and theft prevention.
• Shoplifting or fraud will lead to legal action.

8. Payment Policy

We accept:

• Cash
• Debit / Credit cards
• Digital wallets (where available)

All payments must be completed at checkout. For online orders, payment is required before dispatch.

9. Contact Information

If you have any questions about these policies, please contact us: